Our Terms & Conditions

At the Beauty Bar, we strive to provide exceptional service and a positive experience for all of our valued customers. However, we reserve the right to refuse treatment to anyone, including individuals who display disrespectful or rude behaviour towards our staff or other clients.

We are committed to maintaining a safe and harmonious environment for both our team members and customers. Instances of rude or disruptive behaviour can negatively impact the experience of others and hinder our ability to deliver our services effectively.

In the event that a customer behaves in a rude, aggressive, or disrespectful manner towards our staff or other customers, we reserve the right to decline or terminate the provision of our services. We believe in fostering a positive and inclusive atmosphere, where mutual respect and dignity are upheld.

We kindly request all customers to treat our staff and fellow clients with kindness, respect, and professionalism. By entering into a treatment agreement with the Beauty Bar, customers acknowledge and agree to abide by our code of conduct, ensuring a pleasant and respectful environment for everyone involved.

Should you have any concerns or inquiries regarding these terms, we encourage open communication and invite you to reach out to our team. We are committed to addressing any questions or issues promptly and finding an appropriate resolution.

Thank you for choosing us. We look forward to providing you with excellent service in a respectful and welcoming setting.

In the event of clients not following our terms and conditions, including but not limited to requesting the nonrefundable booking fee refunds, repeatedly rescheduling appointments, no-shows, or failing to pay the required deposit 3 times, our salon will not offer any future appointments.

We value our clients and aim to provide excellent service. However, violating our terms and conditions causes significant inconvenience and costs to our business, including lost revenue and wasted resources. Therefore, to ensure fairness and uphold a high standard of service for all clients, we regretfully inform you that clients breaching the terms and conditions will not be allocated or offered any future appointments at our salon.

We appreciate your understanding and compliance, and we encourage all clients to carefully review and adhere to the terms and conditions outlined. Thank you for your cooperation.

We will make every effort to ensure that all inquiries are responded within 72 hours. We usually reply to every request the same day, however there may be occasional circumstances, such as weekends, public holidays, unexpected high volume of inquiries, training courses away etc. which may slightly extend our response time. We appreciate your understanding and patience in cases where our response time takes the stated 72 hours. Rest assured that your communication is important to us, and we will address it as soon as possible.

To secure an appointment, a 100% non-refundable booking fee is required, which will be utilized as part of the payment for your scheduled service. This fee must be settled prior to the scheduled appointment. Until the booking fee is paid, we reserve the right to offer the appointment to another client. Our policy holds appointments for a period of up to 24 hours if booking directly with the salon. The same terms and conditions apply to online bookings, with the requirement that the fee must be paid within 10 minutes of scheduling the appointment.

Clients are required to provide a notice of 72 working hours if they intend to reschedule their appointment. Otherwise, a charge of 50% of the full procedure fee will apply, unless we are able to reallocate the scheduled time to another client, in which case only the booking fee will be chargeable. Appointments cancelled on the same day or no-shows will incur a 100% charge. Appointment will not be rebooked until this has been paid.

Please note that our salon is closed on Sundays and Mondays, and our working hours are Tuesday to Saturday within our working hours.

Clients are expected to arrive on time for their appointments. Any client arriving more than 15 minutes late should understand that their appointment may be cancelled, and their non-refundable booking fee forfeited. In some cases, we are able to use the remaining time of the appointment to carry out the treatment but that depends on the treatment and each individual circumstances.

For PMU (Permanent Makeup) consultations, clients are expected to honour their scheduled appointment. Any client failing to attend their scheduled PMU consultation or cancelling/rescheduling without appropriate notice understands that we can rebook the consultation only once. Furthermore, regardless of the time when the treatment is rebooked, the cost of the consultation fee will not be deducted from the treatment price.

We acknowledge that unforeseen circumstances may occasionally arise which are beyond client’s control. In such instances, provided that notice is given, we are willing to accommodate appointment rescheduling with less than 72 h notice. The rescheduling option is limited to a single occurrence; any subsequent changes will be considered cancellations and will result in the forfeiture of the booking fee, regardless of the notice period provided for the rescheduling.

Scheduling Your Semi-Permanent Makeup Touch-Up Appointment. Each treatment includes one complimentary touch-up appointment, to be scheduled approximately 4-8 weeks following the initial procedure, though not beyond 12 weeks. It is a client’s responsibility to book this appointment in advance. Any touch-up appointments requested after this timeframe will incur a charge. We advise booking your touch-up appointment in advance, as our availability may be limited when trying to schedule it “last minute”. Failure to honour your appointment or provide less than 72 hours’ notice for rescheduling will result in the forfeiture of the complimentary appointment, with the full touch-up price being charged for your next session.

When scheduling any additional PMU touch up appointments, please note that only one touch up appointment is provided at no extra cost and should be scheduled approximately 4-8 weeks following the initial treatment. If additional touch ups are necessary, there will be a charge based on the time elapsed since the last appointment (please refer to our price list for specific details). The outcome of the procedure is influenced by various factors including poor aftercare, medication, the client’s health, skin characteristics (such as dryness, oiliness, or sun damage), client behaviour during the treatment (such as movement or difficulty being still), natural skin undertones, alcohol consumption, smoking, general stress, compromised immune system, poor diet, post-procedure care, tanning, and excessive swelling or bleeding – which can be caused by medication or health conditions.

For clients who have had previous permanent makeup, microblading, or tattooing and choose not to have their old enhancement removed, it is important to understand and accept that this will be considered corrective work. We are unable to assume responsibility or provide guarantees when correcting previous PMU work. While we will make every effort to enhance the results, we cannot offer assurances due to the presence of the previous work.

Our goal is to achieve the best possible symmetry, colour, and shape within the constraints imposed by the existing work. In some cases where we cannot improve the look of previous PMU, we will refuse the service, unless the client will agree to have the old PMU removed or laser it off.

When scheduling eyelash extensions top up appointment, please note the following requirements: Clients are expected to have retained 50% of their initial set of lashes and to return within 28 days for the appointment to qualify as an infill. Failure to meet these criteria, such as waiting too long or having insufficient lashes, may result in the top up appointment being rescheduled to a new set appointment.

Infill appointments include makeup removal, lash cleaning, lash preparation, removal of overgrown lashes, and application of new extensions. To maximize the time spent on applying new extensions, it is advisable to thoroughly remove all eye makeup prior to the appointment. Please be aware that time lost due to makeup removal and other preparations will not be compensated, so being prepared for appointments is encouraged.

It’s important to note that we do not offer infills over lashes from other salons due to significant variations in application standards.

For lash extensions children 15 years old or younger are not eligible for treatment, while those aged 16-17 may receive eyelash extensions but only with parental consent and the presence of a parent during the treatment. If an underage client arrives for their appointment without a parent, they will forfeit their booking deposit fee, and the treatment cannot proceed.

For the booking of semi-permanent makeup or any aesthetic procedures, clients must be 18 years old or over. In some cases, we may request identification to verify age so please bring your ID.

Aesthetic treatments offered in courses should be completed as a full course, with the necessary intervals between treatments, such as 4 weeks. We are unable to assume responsibility for outcomes if clients do not adhere to the recommended guidelines and fail to follow the treatment protocols, which may include incomplete courses or extended intervals between treatments.

We are unable to assume responsibility for treatment outcomes, whether they involve permanent makeup, aesthetic treatments, or eyelash extensions, if clients do not adhere to the provided aftercare and before care instructions.

Owing to the nature of the products and equipment utilized, we kindly request that children and pets not be present during any treatments, including consultation appointments.

It is now a legal requirement to complete all fields and forms, including current names, addresses, and dates of birth. In order to comply with legal regulations and insurance requirements, it is necessary for all clients to complete the required forms. Please note that failure to complete these forms will result in the cancellation of the scheduled appointment, as it is vital for us to adhere to the necessary legal and insurance standards.

In light of the rise in fraudulent payments, we are implementing a new policy requiring photo identification to accompany card payments to ensure their authenticity.

For the duration of your appointment, we kindly request that you arrive unaccompanied. Any friends or family members who accompany you will be required to wait outside until the appointment is concluded.

It is essential for clients to provide full and accurate information regarding any medical conditions, contraindications, past treatments, or relevant health history on the provided forms. This transparency is crucial to ensure the safety and effectiveness of the treatments and to prevent any potential complications.

At Beauty Bar, we have always recognized the paramount importance of safeguarding your privacy. With the advent of new Data Protection laws that took effect on 25th May 2018, we want to emphasize our commitment to ensuring the protection of your personal information.

While we securely maintain personal details such as your name, address, phone number, email address, and limited medical information obtained during consultations, we want to reassure you that we never disclose your data to any third party.

Photographs and video footage, including those featuring treatments, are used strictly according to the terms agreed upon and authorized by you. All personal information is held in a secure location, accessible only to authorized staff members. Additionally, paper copies of signed consent forms and treatment notes are securely maintained.

For legal compliance, we may retain your details for a period of ten years following any treatment at Beauty Bar. Periodically, we may send you emails updating you on our services or providing post-treatment information. However, we fully respect your preferences regarding communication and provide an option to opt out by contacting info@beauty-bar.co.uk.

If you wish to review any personal information, we have pertaining to you, please reach out to info@beauty-bar.co.uk.